Refund and Returns Policy

At ClicknBuy Technologies, your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the conditions under which items may be returned, exchanged, or refunded in accordance with Kenyan consumer law.

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1. Eligibility for Returns

To be eligible for a return, the item must:

• Be returned within 7 days of delivery.
• Be unused, in the same condition as received, and in original packaging.
• Have a valid proof of purchase (order number, receipt, or invoice).

Non-returnable items include:

• Software, digital downloads, or activation keys.
• Perishable goods (e.g., batteries after use).
• Items marked as Final Sale.
• Opened or used personal care items (e.g., earphones, grooming kits).

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2. Return Process

To initiate a return:

Contact us at hello@clicknbuy.co.ke or 0115 854 792 with your order details and reason for return.

Our team will review and approve eligible returns.

You will be guided to ship the product back to us or schedule a pickup where applicable.

Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly delivered.

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3. Refunds

Once we receive and inspect the returned item:

• If approved, your refund will be processed within 7 business days.
• Refunds are issued via the original payment method (e.g., M-Pesa, bank transfer, card).
• In some cases, you may opt for store credit or an exchange instead.

Note: Shipping fees are non-refundable, unless the return is due to our error.

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4. Exchanges

We only replace items if they are:

• Defective, damaged, or not as described.
• You must notify us within 48 hours of delivery to qualify.

Send exchange requests to hello@clicknbuy.co.ke, and we will assist in arranging a replacement or alternative.

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5. Late or Missing Refunds

If your refund hasn’t appeared:

• Recheck your bank/mobile money account.
• Contact your payment provider—it may take time before your refund is officially posted.
• If you’ve done all this and still haven’t received your refund, contact us at hello@clicknbuy.co.ke

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6. Contact Us

For questions about returns, refunds, or exchanges, contact:

ClicknBuy Technologies
Email: hello@clicknbuy.co.ke
Phone: 0115 854 792
Office Address: Moi Avenue Rahimtulla Trust Building (Opposite the Bihi towers) Queens Mall Shop M42