Privacy Policy

ClicknBuy Technologies (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.clicknbuy.co.ke], in accordance with the Kenyan Data Protection Act, 2019..

1. Information We Collect We may collect the following categories of personal data:

Identity Data: Name, email address, phone number, physical address.
Transactional Data: Payment details, purchase history.
Technical Data: IP address, browser type, device type, operating system.
Usage Data: Pages viewed, time spent on site, navigation paths.
Marketing Data: Your preferences in receiving marketing from us.

2. How We Use Your Information

We collect and use your data for the following lawful purposes:

To process orders and deliver products.
To communicate with you about your order or inquiries.
To improve website functionality and user experience.
To prevent fraud and enhance security.
For marketing purposes, if you have consented.
To comply with legal obligations.

3. Legal Basis for Processing

We process your personal data based on:

Your consent.
The necessity to perform a contract (e.g. to fulfill your order).
Our legitimate interests (e.g. improving services).
Compliance with legal obligations.

4. Data Sharing and Disclosure

We may share your personal data with:

Payment processors and delivery partners.
IT service providers who support our operations.
Regulatory or law enforcement bodies when required by law.

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

6. Your Rights

Under the Kenyan Data Protection Act, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict certain types of data processing.
Withdraw consent at any time.
Lodge a complaint with the Office of the Data Protection Commissioner (ODPC).

To exercise any of these rights, contact us at hello@clicknbuy.co.ke.

7. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.

8. Cookies

We use cookies and similar technologies to enhance user experience and collect analytical data. You can manage cookie preferences through your browser settings.