💰 1. Overview of Platform Fees
We charge a small commission or service fee for each transaction processed through Clicknbuy. These fees help us maintain the platform, process payments securely, and support marketing and customer service functions.
a) Vendor Fees
| Fee Type | Description | Rate / Amount |
|---|---|---|
| Sales Commission | Deducted per successful sale | 5%–15% (based on category) |
| Listing Fee | Optional for premium product placement | KES 100–500 per product |
| Withdrawal Fee | Applied on certain payout methods (e.g., bank transfer) | KES 50 flat (if applicable) |
| Returns Handling Fee | May apply on returned items based on reason and condition | Case-by-case basis |
The exact commission rate will be detailed in your vendor agreement.
b) Affiliate Fees
Affiliates are paid a commission per referred sale. There is no upfront cost to join the affiliate program.
| Fee Type | Description | Amount |
|---|---|---|
| Affiliate Commission | Earned when your referral results in a sale | 2%–8% of order value |
| Minimum Payout Threshold | Amount required before payout is made | KES 1,000 |
📊 2. Reporting & Statements
We provide detailed reporting tools to help you track your earnings, orders, and fees.
Accessing Your Reports
Login to your Vendor Dashboard or Affiliate Portal
Navigate to “Reports” or “Earnings” section
View and download:
Daily/Weekly/Monthly sales reports
Commission breakdowns
Refund and dispute adjustments
Payout statements
Reports are updated in real time and can be exported in CSV or PDF format for accounting purposes.
🔎 3. Understanding Your Statement
Each payout statement includes:
Total number of sales completed
Gross revenue
Platform fees and commissions
Refunds or disputes deducted
Net payout amount
Payment status (Processing, Paid, On Hold)
Always review your statements to ensure accuracy. Contact us for any discrepancies.
🧾 4. Invoices and Tax Documentation
You can generate official invoices and receipts for each payout through your dashboard. These documents include:
Your legal name or business name
Tax ID (if provided)
Breakdown of all fees charged
Total amount paid out
If you are a registered business, ensure your KRA PIN is updated in your profile for proper tax reporting.
❗ 5. Common Questions
Q: Why was my payout lower than expected?
A: This may be due to commission deductions, returns, or promotional discounts. Review your statement for full details.
Q: Can I dispute a fee?
A: Yes. If you believe a fee was charged incorrectly, email support@clicknbuy.co.ke with your Order ID and explanation.
Q: How do I change my billing email or bank details?
A: Go to Account Settings > Payment Info in your vendor or affiliate portal, and update your details.
📞 Need Help?
For support with fees, commissions, or accessing reports:
Contact Us:
📧 Email: support@clicknbuy.co.ke
📞 Phone: 0115854792
🕒 Hours: Monday–Friday, 9:00 AM – 5:00 PM
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