📬 1. Where to Find Your Receipt
a) Order Confirmation Email
Right after placing an order, you will receive an email with:
Order summary
Total amount paid
Receipt download link
Look for the subject line:
“Your Clicknbuy Order Confirmation – Order #[Your Order Number]”
💡 Can’t find the email? Check your Spam or Promotions folder.
b) My Account Dashboard
To retrieve a receipt for any past order:
Log in to your account at www.clicknbuy.co.ke/my-account
Go to “Orders” or “Order History”
Locate the relevant order and click “View Receipt” or “Download Invoice”
Choose PDF or print format as needed
✅ Receipts are available for all completed and paid orders.
📄 2. What’s Included in the Receipt?
Your Clicknbuy receipt includes:
Order number
Date of purchase
Buyer details (name, email)
Itemized list of products purchased
Subtotal, shipping, VAT (if applicable), and total paid
Payment method used
Clicknbuy’s company details and tax ID (where applicable)
🧾 3. Requesting a Copy Manually
If you checked out as a guest or lost access to your account/email, you can request a receipt manually:
How to Request:
Email us at support@clicknbuy.co.ke with:
Your full name
Phone number used during the order
Order number (if known)
Approximate order date
We’ll email your receipt within 1–2 business days.
❓ Frequently Asked Questions
Q: Can I get a business receipt or invoice with my company name and KRA PIN?
A: Yes. During checkout, select “Business Purchase” and provide your company details. You can also request this by emailing us after your order.
Q: What if I lost access to the email I used for the order?
A: Contact our support team with your order details, and we’ll verify your identity to issue a new receipt.
Q: Are receipts valid for warranty claims?
A: Yes. Your digital receipt serves as proof of purchase for warranties and returns.
📞 Still Need Help?
If you’re having trouble accessing your receipt:
Contact Us:
📧 Email: support@clicknbuy.co.ke
📞 Phone: 0115854792
🕒 Monday–Saturday, 9:00 AM – 6:00 PM
No products in the cart.