Refunds and Disputes

🔄 1. Refund Eligibility

You may request a refund if:

• The item is damaged, defective, or malfunctioning upon delivery.
• The item received is incorrect or not as described.
• Your order is canceled before it is shipped.
• The item was not delivered due to a verifiable issue on our part or the courier’s.

Note: Items must be returned within 7 days of delivery and be in their original condition and packaging.

🚫 Items Not Eligible for Refund

We do not issue refunds for:

• Items damaged due to misuse or improper handling after delivery
• Items returned without original packaging or proof of purchase
• Change of mind or accidental order (unless canceled before shipping)
• Software, downloadable products, or services marked “non-refundable”

📦 2. How to Request a Refund

Step-by-Step Process:

1. Contact Support
   Email us at support@clicknbuy.co.ke within 7 days of delivery. Include:

   • Your Order ID

   • Clear photos of the product

   • A brief description of the issue

2. Return Instructions
   Our support team will guide you on how to return the product.

3. Item Inspection
   Once we receive the returned item, our team will inspect it to confirm the claim.

4. Refund Processing
   Approved refunds will be processed within 3–7 business days via your original payment method (e.g., M-Pesa, card, PayPal).

💬 3. Disputes and Resolutions

If you’re unsatisfied with our initial resolution or have a billing dispute:

• Reach out to us first at support@clicknbuy.co.ke — we aim to resolve all issues amicably and promptly.

• For unresolved issues related to payments or third-party services (e.g., mobile money, PayPal), you may initiate a dispute through that provider’s resolution center.

• In case of fraud, unauthorized transactions, or breach of terms, Clicknbuy Technologies reserves the right to investigate and take appropriate action, including legal recourse.

📝 4. Important Notes

• Keep all packaging and receipts until your issue is fully resolved.

• Refunds may be partial if the returned item is used or incomplete.

• Shipping fees are non-refundable unless the item was delivered damaged or incorrect.

📞 Need More Help?

Our Customer Support team is available to assist you with all refund and dispute issues.

Contact Us:
📧 Email: support@clicknbuy.co.ke
📞 Phone: 0115854792
🕒 Hours: Monday–Saturday, 9:00 AM – 6:00 PM